On behalf of Firestone Building Products, I congratulate you on earning one of the highest honors in the commercial roofing industry-the 2010 Firestone Inner Circle of Quality Award.
In earning this award, you have demonstrated the professionalism and commitment needed to consistently meet Firestone's established standards of installation excellence. Firestone is extremely proud to present you with this prestigious award as it reflects your true dedication to long-term roofing excellence.
The Firestone Inner Circle of Quality Award recognizes Master Contractors who have installed a minimum of four warranted Firestone roofs in each of the past five years, maintained at least two million square feet of Firestone roofs under warranty, and achieved an annual Quality Incidence Rating (QIR) of 2.0 or less.
As an Inner Circle of Quality Award winner, you represent an elite group of roofing professionals. Firestone applauds your company for its dedication to quality installations and superior roofing performance.
Once again, congratulations on your accomplishments and we thank you for trusting Firestone with your business.
Vice President of Sales
Vice President of Marketing
It is with great honor that we recognize Quality Roofing Services Inc. with the 2009 Firestone Master Contractor Award. The Master Contractor Program, among the most sought after industry achievements, pays tribute to an elite network of commercial roofing contractors fortheir commitment to installation excellence.
This year marks the first time your company has been named a Firestone Master Contractor. Firestone annually awards Master Contractor status based on Quality Points accumulated for exceptional inspection ratings, and total square footage for Firestone polyiso insulation and all Firestone Red Shield warranted RubberGard™ EPDM, UltraPly™ TPO, UNA-CLAD™ metal and asphalt roofing system installations completed last year.
Firestone holds its strong partnership with Quality Roofing Services Inc. in the highest regard, and admires the remarkable workmanship and dedication your company has shown. We extend our congratulations and best wishes for continued future success.
Vice President of Sales and Marketing, Firestone Building Products
Quality Roofing Services: Success helps roofers sleep through the night After surviving a rough first year, company shows signs of progress
After surviving a rough first year, company shows signs of progress
Sleepless nights, upset stomachs and paranoia were common woes for the owners of Quality Roofing Services throughout their first year in business.
“We worried about finances and thunderstorms,” said co-owner Paul Crafton, 50, recalling the professional and personal strain. “We wondered if we would make our payroll or go under and lose our investment.”
But they persevered, starting their days early-often at 5:30 a.m.-and working late. Eventually, their efforts paid off. Revenue reached $3 million last year, up from $450,000 in 2002 and $1.2 million in 2003.
There are other signs of progress, too. Quality Roofing moved into its 5,400-square-foot Georgetown Road offices in August; in the early days, Crafton and partner Greg Blatz, 39, met at a local McDonald’s to save on rent.
The pair started Quality Roofing in mid-2002 after working together at another roofing company, launching it with less than $50,000 in personal savings. During the first month, they often had to write personal checks to pay the bills.
Their firm focuses on commercial roofing installations, repair and maintenance. About six months into the endeavor, Crafton and Blatz brought in fellow roofing veteran Roger Kyle, 44, as a third partner.
“When I came in, their accounting system was in a shoebox,” Kyle said.
But they also had a few things going for them. Because all three had worked in the industry before, they were able to assemble a good staff by hiring people they knew.
“We were good at service,” Crafton said, “and that sustained us. We had a small following of loyal customers.”
To this day, there’s no company voice mail, and the owners often answer the phone themselves. They feel the personal touch helps build confidence among their customers-which leads to referrals and ultimately more business.
“Their response is awesome,” said Karen Jelks, property manager for The Linder Co., an Indianapolis commercial real estate firm. “They are prompt in getting an estimate and they do excellent work. I love them.”
The partners credit their growth-from a handful of customers to about 325- to this personal attention. Their focus on privately owned properties instead of government institutions and schools is another plus.
“We build partnerships of trust with private businesses,” Kyle said. “The private market wants someone to take care of the roof for the life of the roof.”
They also prefer the private market because it isn’t dependent on hiring the lowest bidder, as public construction often is. Vince Hill, asset manager with Chicagobased First Industrial Realty Trust, appreciates the company’s emphasis on quality.
“They like to make the choice to give us the right solution,” he said. “It may not be the cheapest, but it’s the right solution.”
“Many people could install a roof,” Crafton explained. “It’s more about what happens after that. We’re a service contractor that does installation, not an installation company that also does service.”
That’s an important distinction for someone vying for business against hundreds of competitors. The Indianapolis phone book lists 14 pages of roofing contractors. Most of Quality Roofing’s customers come through referrals.
“It’s a tough market,” Kyle said. “If someone gets us out of a phone book, that’s not a relationship-based source.”
Additional challenges include the natural fluctuations in business and controlling growth. Their service department is always busy, which helps maintain business in winter. But success can be costly.
“With an increase in revenue, you must purchase more vehicles and [Worker’s Compensation insurance] goes up, as well as [other] insurance. This all takes more money,” Crafton said.
But the partners aren’t complaining.
“We’re starting to realize the fruits of our labor,” Crafton said, “and we now sleep at night.”
It began as a normal Friday in September for the Owner of Carson Square Shopping Center and for many people…last day of the work week. The weather report called for severe storms with the possibility of damaging winds and the possibility of, the one threat Hoosiers fear the most, tornados. By 2:00 that afternoon September 20th, tornadoes tore across a 150- mile stretch of central and southern Indiana, destroying homes and businesses.
Quality Roofing, a startup company with only three months under their belt, responded immediately. A partnership was formed with a prominent Indianapolis General Contracting firm and within one week, Carlson Square Shopping Center was under new roof. All available personnel of our small company, including the Owners, worked to clear debris from the roof and to begin the reconstruction process.
Today, we've been through the same drill over and over as tornados have occasionally pounded Indiana and damaged businesses owned or operated by our valued Customers. Most recently Quality's customers in Lebanon, Logansport, and Kokomo have all suffered tremendous damage from a devastating tornado striking in the fall of 2013. Quality was there too to help mitigate roof damages and we'll be there for you too.
Let's hope your roof project is a little less disruptive than a tornado. Either way, Quality Roofing Services has the manpower, equipment, expertise, and most importantly, the experience to deal with all of your roofing needs.
Quality Roofing is one of Indianapolis' premier commercial roofing contractors. Since 2002, Quality has focused on ensuring Clients receive personalized attention and the highest quality roof installations and repairs.